Lost in Scent Ltd
What do we collect and use personal information for?
In order to:
• reply to your enquiries and requests for information;
• receive and process orders submitted by you;
• customise the service we provide to you;
• carry out our obligations in relation to any agreement you have with us;
• verify your identity;
• anticipate and resolve problems with any goods or services supplied to you;
• carry out market research and tracking of sales data;
• send you newsletters, surveys or other information about our products and services by post e-mail or SMS.
• publish on the site, at our discretion, your Submission comments. •
We operate a double opt in system on our MailChimp newsletter database We may need to collect and process personal information about you including your name, age, address and contact details such as your telephone number and e-mail address. If you place an order with us, we will also ask for your payment details. We may ask you for this information through our site, or we may collect this information through your e-mail or other communications with us.
Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.
Log files/IP addresses
When you visit our site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognized by our web server. We use IP addresses to help us administer the site and to collect broad demographic information for aggregate use. Your IP address is also logged when you make a purchase as a fraud prevention measure required by the payment gateway.
We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our site. You cannot be identified from this information and it is only used to assist us in providing an effective service on our site. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Site with information relating to the number of users linking to our site from their sites. You cannot be identified from this information.
Improving our service
The team from Lost in Scent, or from our service providers, may contact you from time to time using the contact means you have supplied to us in order to get your views and comments on the service we provide to you.
Information about products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may contact you using one of the contact methods you have provided, with details of our newsletters, surveys, products, offers and services which we think may be of interest to you. If at any time you do not wish to receive these details, then send an e-mail message titled “unsubscribe” to firstname.lastname@example.org. Please note that active customers will continue to receive order and account communications from us.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, or you would like to remove your published submission from the site you may do so at any time by using the Contact Us page on this site.
Third party sites
We cannot be responsible for the privacy policies and practices of other third party sites, or for advertisers on our site, even if you access them using links from our site and we recommend that you check the policy of each site you visit. In addition, if you linked to our site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and we recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions. Unless expressly stated, we are not agents for these third party sites or for any third party advertisers on our site, nor are we authorized to make representations on their behalf.
Disclosing your information to others
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court Order or for the purposes of prevention of fraud or other crime). We will only disclose and/or transfer your personal information to a third party either as part of a reorganization or a sale of the assets of a Lost in Scent, or having ensured that steps have first been taken to ensure that your privacy rights continue to be protected.
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at email@example.com. You are entitled to ask for a copy of the information we store about you (for which we may charge a small fee) and can ask for that information to be corrected or erased where appropriate.
We may store some information (commonly known as a “cookie”) on your computer when you look at our site. This information facilitates your use of our Site and helps us to understand how our Site is used. You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain site services may not work correctly or at all if you set your browser not to accept cookies.